Cherry-Siren FAQ's
1. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery times:
- Italy: 2–5 business days
- Europe: 4–8 business days
- International: 7–15 business days
2. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email. Tracking may take 24–72 hours to update.
3. What if I entered the wrong address?
Contact us immediately. If the order hasn’t been shipped yet, we can update your details. Once shipped, changes are no longer guaranteed.
4. Do you offer returns or refunds?
Yes. If your item arrives damaged or incorrect, contact us within 7 days and we will assist you with a solution.
5. Are your sizes accurate?
Our items follow standard sizing, but we recommend checking the size guide on each product page for the best fit.
6. Will I receive all items together?
Not always. Some orders may be shipped in multiple packages to ensure faster delivery.
7. Are your products high quality?
We carefully select our items to balance style, comfort, and durability, ensuring they meet our quality expectations.
8. Do you ship worldwide?
Yes, we ship internationally.
9. Can I cancel my order?
Orders can be cancelled only before they are processed. After processing, cancellation may not be possible.
10. How can I contact you?
You can reach us anytime at cherry-siren@outlook.com